The FBCA is committed to supporting our members and the wider bereavement sector by sharing knowledge and good practice across all aspects of burial, cremation, and memorialisation. This webinar has been developed to explore the role of public tours and open days within crematoria and cemetery settings, and to highlight practical approaches to delivering these in a sensitive, informative, and engaging way.

During the webinar we will look at key considerations including:

• Why individuals and communities choose to attend tours and open days
• Approaching communication with sensitivity and awareness
• Structuring and delivering a meaningful and supportive experience
• Addressing questions, misconceptions, and building public trust
  
  

This session will be relevant to all staff involved in the provision of public tours including:

Crematorium Managers
Cremator Technicians
Administrators 
Chapel Attendants
Memorial Consultants
Grounds Workers

Speakers 

Liam Bennett, Training and Development Manager, FBCA